General Terms and Conditions Regarding Membership of the 'Go Friends' Loyalty Club
1.1 Membership of Go Friends is governed by these terms and conditions, and it is the member's responsibility to read and understand these terms and conditions, including any changes to them.
1.2 The minimum age for membership of Go Friends is 18 years. Membership of Go Friends is a contractual agreement between Go Hotels and you personally (hereinafter referred to as "the member"). Membership cannot be issued to companies or other legal entities. Membership is personal, and only one person can be registered per membership. Only one member per checked-in room can earn and redeem points.
1.3 The member is obligated to ensure that no unauthorized persons gain access to the member's information, and it is the member's responsibility to keep their information updated and accurate.
1.4 Go Friends is valid until further notice, and Go Hotels reserves the right to terminate Go Friends with six months' notice to the member.
1.5 Go Hotels reserves the right to change the terms and conditions of Go Friends by notifying the member, either via Go Hotels' website or via email/phone.
1.6 Go Hotels reserves the right, at its sole discretion, to terminate a Go Friends membership, which may result in the loss of points if the membership is breached. Such a breach may include gross or disrespectful behavior towards Go Hotels or their employees, criminal acts, or actions generally perceived as immoral or unethical, or that constitute a violation of these terms and conditions. Go Hotels also reserves the right to terminate membership in cases of fraud, such as creating multiple profiles to earn points for oneself. The member may terminate their membership at any time by sending us an email at gofriends@go-hotel.com.
2. Earning Points – How to Earn Points
2.1 To earn points, the member must notify that they are a member and provide relevant membership information when making a reservation.
2.2 Points can be earned from the date the member is enrolled in Go Friends.
2.3 It is the member's responsibility to inform about their membership at the time of booking, arrival, or departure. After departure, earned points are generally registered on the next business day, but in some cases, it may take up to 3 days.
2.4 For online bookings, the member must log in to Go Friends with a mobile phone number and a one-time code.
2.5 There is no currency conversion for earned points. 1 point equals DKK 1.
What You Can Earn Points On
2.6 The member earns 5% in points based on all bookings of stays at Go Hotels.
2.7 When payment is made with points, points are only earned on the invoiced amount. This means that points are earned on all cash purchases and purchases made with a credit card.
2.8 Points are earned solely on the purchase of overnight stays. Points are not earned on the purchase of beverages, snacks, etc.
2.9 Earned points can be deducted from the total bill upon check-in at the hotel.
2.10 It is possible to earn points for all reservations under the member's name, as long as these are paid together by the member.
2.11 Points are only earned on stays booked directly with Go Hotels via our website, by email, or by phone.
What You Cannot Earn Points On
2.12 Points are earned solely on the purchase of stays. All other purchases related to the stay, such as breakfast, beverages, snacks, luggage storage, etc., do not earn points.
2.13 Points can only be earned on publicly available rate types, such as Flexible, Stay&Save, and Stay&Pay. Points are not earned on corporate agreements and other special agreements negotiated individually.
2.14 It is not possible to earn points on private parties, even if an overnight stay is included. Private parties include birthdays, weddings, etc., where the event organizer personally settles the arrangement.
2.15 Points cannot be earned on parties held and/or paid for by companies, e.g., Christmas parties.
2.16 Points can only be earned by one Go Friends membership per order.
2.17 Go Friends points earned by a member cannot be sold, transferred, or otherwise converted into cash.
2.18 Members can access their account information online here.
2.19 Points are not earned on meeting and conference stays. However, individual participants can earn points on personal expenses related to the meeting and conference stay and other company events. Personal expenses must be charged to the member's own account to earn points.
2.20 Points are not earned on stays purchased through a third party. If your booking is made via Booking.com, Hotels.com, Expedia, Sembo, DTF, Risskov Travel, etc., you will not receive points for this. Points cannot be used for stays booked through third-party channels.
2.21 Points cannot be earned when using gift cards not issued by Go Hotels. Points cannot be earned on gift cards won in a competition or similar, even if they were issued by Go Hotels.
Missing Points and Points Validity
2.20 If a member believes they have not received points for stays, they must contact reception at gofriends@go-hotel.com with information about the order number and date of stay, as well as the member's information.
2.21 Accumulated points are valid for the remainder of the calendar year in which they are earned and throughout the subsequent calendar years. When you use your accumulated points, we always deduct those earned first. It is the member's responsibility to stay updated on when points expire. Go Friends will send a minimum of one email annually with information on points expiring to members who have points expiring in the current year.
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3. Use of Points
3.1 Points in Go Friends can be used for full or partial payment of accommodation at Go Hotels.
3.2 Points cannot be used for payment of snacks, beverages, or other products purchased at the reception.
3.3 Points cannot be used as payment for no-shows/cancellations and non-refundable stays. It will always be stated in the description of a stay if it is non-refundable.
3.4 Points earned on a stay cannot be used to pay for that same stay.
3.5 Go Hotels may, at its discretion and at any time, change the points structure.
4. Use of Personal Data
4.1 The member accepts and consents to Go Hotels’ registration and processing of personal data related to the member’s participation in Go Friends in accordance with applicable law and these terms and conditions. The personal data recorded will only be processed and stored for the purpose of providing information about Go Friends offers and administering the membership and earned points. Any other purpose requires additional and explicit consent from the member.
4.2 Go Hotels is responsible for protecting personal data. Members of Go Friends have the right to obtain information about which data is registered about them at Go Hotels by submitting a written and personally signed request to Go Hotels. Members also have the right to request that Go Hotels correct or delete any data concerning the member that is incorrect or incomplete. Furthermore, the member can terminate their Go Friends membership at any time by emailing gofriends@go-hotel.com.
4.3 Customer data in Go Friends is automatically deleted after 3 years of inactivity from the customer’s side, as we then consider the current customer inactive regarding Go Hotels’ services. This assessment is based on the typical frequency of using hotel services in Denmark. It is therefore no longer relevant to retain this data. We delete this data to avoid unnecessarily retaining non-current customer data. After the 3-year period, we will ask the customer if they wish to remain active in our system.
4.4 For more information, see Go Hotels' privacy policy.
5. Go Card
5.1 The Go Card scheme, where stamp cards are handed out, is being replaced by the Go Friends program, which allows you to earn bonus points on purchases of stays at a Go Hotel. However, your Go Card will not become invalid and can be converted into bonus points with Go Friends.
5.2 If you have a Go Card, a paper loyalty card from Go Hotels, where 9 stamps qualify for a free night's stay, you can transfer your stamps to your membership. 1 stamp = 100 bonus points.
5.3 Stamps from a Go Card that have been converted to bonus points can be used to pay for stays but do not count towards seniority regarding membership levels. Therefore, you will not move up in membership level based on these converted bonus points, even though they are valid for payment of stays.
5.4 If you have 9 stamps on your Go Card and are thus entitled to a free night's stay, this will not affect you. In this case, you will receive your free night's stay upon submitting your Go Card.
5.5 Conversion of stamps to bonus points requires you to join Go Friends and accept the membership terms. Please note that it may take up to 3 days for your bonus balance to be updated.
6. Other Provisions
6.1 These terms and conditions are governed by and interpreted in accordance with Danish law. Disputes arising from or related to Go Friends and Go Hotels shall be resolved exclusively by Danish courts.
6.2 Points are automatically credited after the stay. It may take up to three days for the points to appear on the member’s account. If you have not received your points, please contact Go Hotels no later than three months after the end of the stay at gofriends@go-hotel.com with information about the order number and date of stay, along with your details.
6.3 Points cannot be paid out and cannot be used to purchase gift cards.
6.4 Go Hotels reserves the right to adjust the member’s points in the case of technical errors, system errors, or personal errors that give the member fewer or more points than entitled.