General Provisions Regarding Membership in the “Go Friends” Rewards Club
1.1 Membershipin Go Friends is governed by these terms and conditions, and it is the member’s responsibility to read and familiarize themselves with these terms and conditions, including any amendments thereto.
1.2 The minimum agefor Go Friends membership is 18 years. Go Friends membership is a contractual agreement between Go Hotels and you personally (hereinafter referred to as “the member”). Membership cannot be issued to companies or other legal entities. Membership is personal, and only one person may be registered per membership. Only one member per checked-in room may earn and redeem points.
1.3 The memberagrees to ensure that no unauthorized persons gain access to the member’s information, and it is the member’s responsibility to keep their information up to date.
1.4 GoFriends remains in effect until further notice, and Go Hotels reserves the right to terminate Go Friends by giving the member six months' notice.
1.5 GoHotels reserves the right to amend the Go Friends terms and conditions by notifying the member, either through the Go Hotels website or by email or phone.
1.6 GoHotels reserves the right, at its sole discretion, to terminate a Go Friends membership, and such termination may result in the loss of points if the membership is breached. Such a breach may include, for example, grossly disrespectful behavior toward Go Hotels or its employees, criminal acts, or actions generally considered immoral or unethical, or that constitute a violation of these terms and conditions. In this regard, Go Hotels reserves the right to terminate membership in the event of any form of fraud, such as if a member creates multiple profiles to earn points for themselves. The member may terminate their membership at any time by sending us an email atgofriends@go-hotel.com.
2. Earning Points – How to Earn Points
2.1To earn points, a member must indicate that they are a member and provide the relevant membership information when making a reservation.
2.2Points can be earned starting from the date the member joins Go Friends.
2.3It is the member’s own responsibility to notify us of their membership status at the time of booking, upon arrival, or upon departure. After departure, earned points are generally credited on the next business day, but in some cases it may take up to 3 days.
2.4When booking online, members must log in to Go Friends using their cell phone number and a one-time code.
2.5No exchange rate is applied to earned points. 1 point is equal to DKK 1.
You can earn points for this
2.6Members earn 5% in points based on all bookings of stays at Go Hotels.
2.7When points are used for payment, points are earned only on the invoiced amount. This means that points are earned on all cash purchases and credit card purchases.
2.8Points areearned exclusively on the purchase of overnight stays. Points are therefore not earned on the purchase of beverages, snacks, and the like.
2.9Points earned can be deducted from the total bill upon check-in at the hotel.
2.10Points can be earned for all reservations made under the member's name, as long as the member pays for them collectively.
2.11Points areearned only for stays booked directly with Go Hotels via our website, by email, or by phone.
You can't earn points on that
2.12Points areearned exclusively on the purchase of accommodations. No points are earned on any other purchases related to the stay, such as breakfast, beverages, snacks, luggage storage, or similar items.
2.13Points canonly beearned on publicly available rate types, such as Flexible, Stay&Save, and Stay&Pay. Points cannot be earned on corporate agreements or other special agreements that have been negotiated individually.
2.14Itis not possible to earn points at private parties, even if an overnight stay is included. Private parties refer to birthdays, weddings, and similar events where the party organizer personally pays for the event.
2.15Points cannot be earned at parties hosted and/or paid for by companies, such as Christmas parties.
2.16Points can only be earned through one Go Friends membership per order.
2.17Go Friends points earned by a member may not be sold, transferred, or otherwise exchanged for cash.
2.18Members can access their account information onlinehere.
2.19No points are earned for meetings and conferences. However, individual participants may earn points for personal expenses incurred in connection with meetings, conferences, and other company events. Personal expenses must be charged to the member’s own account in order to earn points.
2.20Points are not earned on stays purchased through third parties. If your booking was made through Booking.com, Hotels.com, Expedia, Sembo, DTF, Risskov Rejser, or similar sites, you will not receive points for it. Points also cannot be used for stays booked through third-party channels.
2.21Points cannot be earned by using gift cards that are not issued by Go Hotels. Points cannot be earned on gift cards won in a contest or similar event, even if they were issued by Go Hotels.
Missing Points and Point Validity
2.20If a member believes they have not received points for their stays, they must contact the front desk atgofriends@go-hotel.comwiththe order number, the date of the stay, and the member’s information.
2.21Accumulated points are valid for the remainder of the calendar year in which they were earned and throughout the following calendar year. When you use your earned points, we always deduct the points that were earned first. It is the member’s own responsibility to stay informed about when points expire. Go Friends will send an email at least once a year with information about when points expire to members who have points that expire in the current year.
3. Use of Points
3.1Points in Go Friends can be used to pay for all or part of the cost of a stay at Go Hotels.
3.2Points cannot be used to pay for snacks, beverages, or other products at the front desk.
3.3Points cannot be used as payment for no-shows, cancellations, or non-refundable stays. The description of each stay will always indicate whether it is non-refundable.
3.4Points earned during a stay cannot be used to pay for that same stay.
3.5Go Hotels may, at its discretion and at any time, change the points structure.
4. Use of Personal Data
4.1The member accepts and consents to Go Hotels’ collection and processing of personal data related to the member’s participation in Go Friends in accordance with applicable law and these terms and conditions. The personal data collected will be processed and stored solely for the purpose of providing information about offers from Go Friends and administering the membership and the points earned. Any other purpose requires additional and explicit consent from the member.
4.2Go Hotels is responsible for the protection of personal data. Go Friends members have the right to obtain information about what data Go Hotels has recorded about them by submitting a written and personally signed request to Go Hotels. Members also have the right to request that Go Hotels correct or delete any data concerning the member that is incorrect or incomplete. Furthermore, members may cancel their Go Friends membership at any time by emailinggofriends@go-hotel.com.
4.3Customer data in Go Friends is automatically deleted after 3 years of inactivity on the customer’s part, as we then consider the customer to be inactive with respect to Go Hotels’ services. This assessment is based on the typical frequency of hotel service use in Denmark. It is therefore no longer relevant to continue storing this data. We delete this data to avoid unnecessarily retaining customer data that is no longer current. However, after the 3-year period has expired, we will ask the customer if they wish to remain active in our system.
4.4For more information, seeGo Hotels’ Privacy Policy
5. Go Card
5.1The Go Cardprogram, which distributes paper stamp cards, will be replaced by the Go Friends program, which allows you to earn bonus points when booking stays at a Go Hotel. However, your Go Card will not become invalid; it can be converted into bonus points on Go Friends.
5.2Ifyou have a Co Card—that is, a paper stamp card from Go Hotels where 9 stamps earn you one free night—you can transfer your stamps to your membership. 1 stamp = 100 bonus points.
5.3 Go Cardstampsthat have been converted to bonus points can be used to pay for stays, but do not count toward membership level seniority. This means you will not advance in membership level based on these converted bonus points, even though they are valid for paying for stays.
5.4Ifyou have 9 stamps on your Go Card and are therefore entitled to one free night’s stay, this will not affect you. In that case, you will receive your free night’s stay upon turning in your Go Card.
5.5To convertstamps into bonus points, you must sign up for Go Friends and accept the terms of membership. Please note that it may take up to 3 days for your bonus balance to be updated.
6. Other Provisions
6.1These terms and conditions are governed by and shall be interpreted in accordance with Danish law. Any disputes arising out of or in connection with Go Friends and Go Hotels shall be resolved by the Danish courts, which shall have exclusive jurisdiction.
6.2Points are automatically credited after your stay. It may take up to three days for the points to appear in your account. If you have not received your points, please contact Go Hotels no later than three months after your stay atgofriends@go-hotel.com, providingyour order number, the date of your stay, and your personal information.
6.3Points cannot be redeemed for cash and cannot be used to purchase gift cards.
6.4Go Hotels reserves the right to adjust a member’s points in the event of technical errors, system errors, or human errors that result in the member receiving fewer or more points than they are entitled to.
