The entity responsible for processing your personal information:
Go Hotel Copenhagen ApS
Gemmas Alle 203
2770 Kastrup
Phone: 32 52 00 30
Email: contact@go-hotel.com
CVR No. 333 71 799
Go Hotel City ApS
Lergravsvej 53
2300 Copenhagen
Phone: 32 52 00 30
Email: city@go-hotel.com
CVR No. 405 42 493
Go Hotel Saga A/S
Colbjørnsensgade 18-20
1652 Copenhagen V
Phone: 32 52 00 30
Email: booking@sagahotel.dk
CVR No. 137 26 876
Go Hotel Ansgar A/S
Colbjørnsensgade 29
1652 Copenhagen V
Phone: 32 52 00 30
Email: booking@ansgarhotel.dk
CVR No. 282 80 513
Go Hotel Herlev A/S
Herlev Torv 9
2730 Herlev
Phone: 44 94 00 03
Email: herlev@go-hotel.com
CVR No. 436 49 949
Go Hotel Østerport A/S
Oslo Pl. 5
2100 Copenhagen Ø
Phone: 70 12 46 46
Email: reception@hotelosterport.dk
CVR No. 447 89 337
What is your information used for?
We process your personal information for the following purposes:
- Delivery of agreed-upon services.
- Communication with you in connection with the provision of our services.
- Personalized marketing, tailoring offers and services specifically to your individual needs and preferences.
- Research, statistics, and analyses to improve our products and services.
- In connection with any legal claims that may arise.
Please note that providing personal information may be required when purchasing an overnight stay, event, meeting, group booking, or package deal. In these situations, we will not be able to offer you our products and services unless you provide us with the required information.
What information do we process about you?
We process information about you only for the purposes specified in the section “What is your information used for?” The scope of the information processed will be limited to what is necessary to achieve the relevant purpose. We process the following categories of information about you:
General Information:
- General contact information (such as name, email address, phone number, and address)
- Gender
- Pictures
- Demographics
- Encrypted payment information
- Purchase History
- Cookie Information
- IP address
- Information provided in connection with a potential complaint
- Information regarding the event, meeting, or accommodations: allergies, preferences, and special needs
Sensitive information:
- If you provide health information or other sensitive information in connection with a complaint, only the information necessary to process your case will be processed.
- We will only process sensitive information about you if you have given us your explicit consent.
- Furthermore, subject to your express consent, Go Hotels may process health-related information (such as information about allergies) about you for the purpose of providing the relevant service.
How We Collect Data About You
The data we process about you will most often be collected directly from you. We may process information about you collected from third parties, such as:
- Online sources, such as social media platforms like Instagram and Facebook.
- Our partners.
If we process information about you that was collected from third parties and you would like more information about it, we can provide you with the contact information of the data controller, the purposes of the processing, the legal basis, the categories of personal data involved, and so on.
On what basis do we process your personal information?
Our processing of personal data is always based on a legal basis. We may process your personal data on the following grounds:
- Your express consent.
- The processing is necessary to fulfill a contract to which you are a party, or for the purpose of taking steps at your request prior to entering into a contract.
- The processing is necessary to comply with a legal obligation to which Go Hotels is subject.
- The processing is necessary for Go Hotels or a third party to pursue a legitimate interest. Legitimate interests may include:
◦Continuous improvement of products, services, the customer experience, and technologies.
◦To tailor our communications with you in accordance with your preferences.
Who We May Share Your Information With
- Suppliers to Go Hotels
- Our partners and within Go Hotels
- Analysis and segmentation platforms such as Google Analytics, Facebook Business Manager, YouTube, LinkedIn, or other social media platforms
- Public authorities, if required by law.
- Alert databases that identify high-risk transactions with the aim of combating (organized) online fraud.
If we share information about you with third parties for marketing purposes, we will only share the general information that you yourself have entered when purchasing a trip or signing up for our newsletter.
When do we transfer personal data to countries outside the EU/EEA?
Your personal data may be processed by data processors located outside the EU/EEA. If your personal data is processed by a service provider in another country, Go Hotels ensures that the service provider processes your data solely in accordance with Go Hotels’ instructions and that the data is otherwise processed under appropriate technical and organizational security measures. If we transfer personal data to a data processor located outside the EU/EEA, the data will be processed solely for the purposes specified in the section “What is your information used for?”
We only transfer your personal data abroad when:
- The Commission has determined that the country has an adequate level of security, or
- The transfer is based on an agreement that effectively safeguards your rights and ensures an adequate level of protection, or the transfer is based on the Commission's standard contractual clauses.
How long do we retain your information?
Go Hotels regularly deletes information about inactive customers in accordance with the law on record-keeping requirements and retains your information only for as long as necessary to fulfill the purpose for which it was originally collected. For Google Analytics, data is retained for 14 months. If you have subscribed to our newsletter, we will process the information necessary to manage it as long as you do not unsubscribe from the newsletter or inform us that you no longer wish to receive it. You can unsubscribe from the newsletter at any time.
What security measures have we taken?
At Go Hotels, we do our best to protect your personal information. We safeguard your personal information through both technical and organizational security measures to protect your information from unauthorized access, tampering, destruction/deletion, or loss.
What rights do you have?
As a registered customer of Go Hotels, you have the following rights:
- Reviewing and Correcting Your Customer Information
- Data portability, meaning that, upon request, you can receive the information you have provided to Go Hotels in a structured, commonly used, and machine-readable format
- Option to withdraw your consent to the processing of personal data
- Deletion
The exercise of your rights may be subject to conditions and restrictions and will depend largely on the specific circumstances of the data processing.
As a Go Hotels customer, you may request at any time that your personal information held by Go Hotels be deleted. Your information will be deleted upon your request if any of the following criteria apply:
- You withdraw your consent (if your consent was the basis for the processing)
- You do not wish to receive direct marketing
- The information turns out to be incorrect
- Are no longer necessary to fulfill the purpose for which they were collected
- The information is being processed unlawfully
If you believe that Go Hotels is processing your personal data unlawfully, you have the option to file a complaint with the Danish Data Protection Agency.
Cookies
Cookies are small text files that are stored on your computer, smartphone, or tablet the first time you visit a website, so that your computer or smartphone can be recognized the next time you visit the website.
There are two types of cookies:
- Session cookies, which are deleted as soon as you leave a website.
- Persistent cookies, which are stored on your computer, smartphone, or tablet with a predetermined expiration date.
Cookies do not pose a threat to your computer, smartphone, or tablet (such as a virus), and cookies cannot access the programs on your computer.
Use of Cookies
Only Go Hotels uses this information. Third parties (technical partners) have access to the information to the extent necessary to operate the service. We use cookies to:
- Improve the website and ensure full utilization of its services
- Recognize the user each time
- Measuring Traffic and Sales on www.go-hotel.com
- Analysis of product offerings, services, etc.
- Advertising
- User Preferences
- Social Network
If you do not wish to accept cookies, you can set your browser to automatically reject cookies or to notify you each time a website requests to store them. See below for instructions on how to delete cookies.
How to Block Cookies
If you do not wish to allow cookies, you can disable them by changing the relevant settings in your browser. If you do not wish to receive cookies fromwww.go-hotel.com, you can disable cookies in most modern browsers.
